How to Build Strategic International Relationships

by John Astor

Just learning how to shake hands in career world doesn’t make you culturally aware. A few learned copy-cat mannerisms and a couple opening lines will not put the global executive into the good graces of their regional leaders. It used to be fine, considering the small amount of time that leaders spent abroad. But more and more, as we see top-level local management strategies that have transparent relationships with each other for alignment and success, building relationships that are strong and solid are absolutely essential in today’s highly competitive marketplace.

In Japan, during the 1980’s boom years, foreigners were falling over each other to grab some of the success that Japanese businesses had created. Many managers learned a little bit of the language, how to eat soup, etc., but they missed a great opportunity to build real bonds. Unfortunately, those bonds could have also helped the Japanese businesses during the ‘90’s.

Today, we are in the midst of a series of dynamics such as, rising new economies, immediate access to customers and speed decision making, so creating and nurturing long lasting connections is a must. Maya Hu-Chan of the Global Leadership Development Center so correctly states, ‘In my work with multinational corporations, my global clients have often pointed out that building partnerships is one of the most important competencies for global leaders of the future’.

To develop powerful partnerships and prevent problematic situations, integrate these five pieces of advice.

• Have a real interest in other cultures and learn about them through food, the arts and music, literature and the areas that give uniqueness to their place the human experience.
• Build partnerships wherever you go with ease. You never force a friendship. You develop it. Become an open access point of assistance to your host reports, superiors and especially those horizontally. Encourage others to do the same.
• Listen, Listen, Listen! This may be one of the great challenges for human beings, but it is an essential skill for trust. Don’t just listen with your ears, but apprehend the individual with all of your faculties. Go beyond their special behaviors and reach for what they are trying to communicate.
• Never be patronizing. This may be very difficult for some cultures that have been taught they are the best. Be careful not to appear paternal or on a higher level than other people. Also pay close attention to how you phrase comments about their culture. This is also true for spouses of expatriates.
• Get out of your shell. The higher you go up in an organization, the more insulated you become. Mingle with different people with different interests and you will be well prepared to meet the exciting challenges of interacting with all types of personalities from all over the world.

By putting these five points into action will give you a basis for working in all environments and with all cultures. Of course, each culture has unique aspects that give them their own perspectives on business and life, and we are all unique individuals with unique behaviors, but having a real sense of how we can make deeper connections profoundly helps us move forward together.

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At the Job Interview, Your Behavior Outweighs Your Answers

Nancy prepared long and hard for her job interview. She researched the company, studied the job description, developed and practiced answers for likely questions, dressed appropriately, and arrived early. She really needed the job!

At the job interview, Nancy answered every question well.

Unfortunately, her behavior sabotaged her performance.

When introduced to the interviewer, she said, “Thank you so much for seeing me. I really need this job.” After answering one of the questions, she added, “I hope I answered that sufficiently for you. I really need this job.” As the interview was ending, the last thing she said was, “Thank you for the opportunity to interview for this job. I really need it!” 

Nancy, like many other job candidates, believed that letting the interview know she really needed the job would help her to get it.

But that’s not true.

As a matter of fact, being “too desperate” for the job is one of the most common reasons hiring managers will reject you, regardless of your qualifications. If they know how desperate you are, they will wonder to what lengths you will go to get the job—would you exaggerate on your résumé or lie during the interview? You don’t want them wondering about things like that. Be enthusiastic about the opportunity, but don’t be a “Needy Nancy.”

Here are six other behaviors to avoid during job interviews (despite the names, all behaviors apply to both men and women):

“Overly Familiar Fred” behaves like he’s best buddies with male interviewers, and flirts with female interviewers. He’ll smile, wink, joke around and try to come across as God’s gift to the hiring manager. It’s OK to be friendly and charming to a point, but there’s a line you should never cross. Professionalism is paramount. Don’t be an “Overly Familiar Fred.”

“Aimless Amy” behaves like she wants a job… and any job will do. It’s obvious to hiring managers that she doesn’t know what she wants to be when she grows up. Be prepared to communicate clear career goals and give compelling reasons why you want the specific job for which you are interviewing. Don’t be an “Aimless Amy.”

“Rambling Randy” behaves like he’s trying to win a talking contest. He goes on and on, telling personal stories and getting completely away from the point of the question. Listening is as important as talking. Don’t talk just to fill a temporary silence from the interviewer. Stories are good, but they should be relevant and brief. Don’t be a “Rambling Randy.”

“Emotional Emma” lets her feelings interfere with her performance. If a tricky interviewer insults her appearance or skills to gauge her reaction, she’ll become visibly upset—perhaps even burst into tears or hurl insults back at the interviewer. If you have a temper or cry easily—or tend to get overly nervous—focus on remaining calm during the interview, no matter what. I’m not saying you should hide all emotions; no one wants to hire a robot. Let your personality show. But don’t be an “Emotional Emma.”

“Arrogant Andy” behaves like he’s doing the hiring manager a favor by coming in for an interview. He speaks in a condescending tone when answering questions he feels are beneath him. He enjoys bragging about his accomplishments, never mentioning team efforts. He is confident that his qualifications are far superior to those of other candidates. He’s sure the interview is just a formality, and believes the job is his if he really wants it. No matter how qualified you are, it’s more important to be likeable. No one will hire an egotistical jerk. Don’t be an “Arrogant Andy.”

“Timid Tina” behaves like she’s afraid to be noticed. She avoids eye contact, speaks in a quiet voice, answers questions with the fewest words possible, and rarely smiles. When asked if she has any questions as the interview winds down, she quickly says “No,” and looks longingly at the door, eager to escape. Many people are shy; very few people enjoy being interviewed. But no matter how desperately you wish someone would hire you based solely on your résumé, it’s not going to happen—you’ll have to talk your way into the job. Force yourself to show confidence and enthusiasm. After all, you have a lot to offer! You can’t offer anyone anything if you’re afraid to be noticed. Don’t be a “Timid Tina.”

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Cover Letter Tips: Making Yourself Irresistible Part II

By interviewmastermind .com

Here are cover letter tips to keep your resume from ending up in the trash can:

>> Don’t just parrot your resume.

Your cover letter, though short and simple, is an asset that will pave the way for your future income, and a lot of prospective employees make the mistake of writing exactly what is on the resume.  Don’t do this—it shows a lack of creativity.  Your cover letter should expand and serve as a bridge to your resume.  Since it’s the first thing they see, make it count.  This goes back to the previous point- it’s one of the crucial cover letter tips.  Brag and talk about how great you are but don’t just summarize your resume.

>> Don’t come across as a Harvard prude, even if you are one.

Professionalism is nice, but no one wants to work with a pompous ass.  If that’s not how you talk on a daily basis, tone it down.  If that is how you talk, you’ve got bigger problems than I can solve.  Write like a kindergartner.  Okay, I don’t mean write sentences like “Jane likes jobs.  Jane wants money.”  I mean be clear and simple, and sound out your words while you write to make sure they aren’t too sophisticated.  And definitely don’t talk about how this is one of the awesome cover letter tips you found here.  You don’t have to spill the beans like a kindergartener would either, just be clear, concise and readable.

>> Email letters should be short and sweet, like a one-night stand.

Long emails waste time that could be better spent on Facebook.  Once they open your resume they’ve decided to invest some time in you, so they are psychologically prepared for more information.  Einstein once said, “Everything should be as simple as it is, but not simpler.”  Anything more will make you seem like a possible future headache.

>> Attack them from all angles.

If you don’t have submission guidelines, send the resume as an attachment and an email.  Then point it out.  “I’m such a great fella I sent this as an email AND an attachment.”  The message is you are the type of person who will make their life easier.

>> The most crucial of the cover letter tips- Don’t be weak.

“My professional resume is included if you would like to look at it.”   Subconsciously, you just told them you aren’t even sure if your resume is worth their time.  Grow a pair.  Say something direct and casual like, “As you can see in my resume, I’ve worked in the midget porn industry for forty-three years.”  EXPECT them to read it, and they are much more likely to do so.  Ok, so that actual line is not one of the cover letter tips you should utilize, but you get what I mean.

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Cover Letter Tips : Making Yourself Irresistible Part I

By interviewmastermind .com

Most employers could go their whole lives without reading another resume  if it was up to them, so that’s when truly helpful cover letter tips come in handy.  If they are not in a hurry to hire, the last thing they want to do with their time is pick through anonymous resumes.  A cover letter gives you a quick chance to tell them why they should take a closer look at you.

Here are cover letter tips to keep your resume from ending up in the trash can:

>> If you’ve got connections, use them.cover letter tips

Name-dropping works.  For one, an employer feels a subconscious obligation to give you a solid chance if you have a mutual contact.  In fact, they will probably have to find a good reason not to hire you if it might affect their social life or business.  Also, human beings are ethnocentric creatures — which means they’re hesitant to let anyone into their world that they don’t know.  This is one of the oldest cover letter tips ever used, but it still works.   Establish a connection and they’re more likely to take a chance.

>> Never address “To Whom it May Concern.”

This is one of the cover letter tips you need to keep at the forefront of your mind.  Even if they know you don’t know them, saying their name gets their attention, as if the letter is truly to them.  It makes it more personal.  Besides, if you don’t have the brains to research a name, they don’t want you.  It shows you care about the position and are willing to do some homework.  Otherwise you’re like that shameless spammer on Facebook who is always promoting his band that no one likes—“Be my friend!  Be my friend!”  No one likes that guy, so don’t act like him.
 

>> Keep it Conversational.

Keeping the cover letter conversational is one of the best cover letter tips out there.  Show some personality and the reader is less likely to crumple it up and shoot a basket.  This type of language makes people feel like you have rapport even if you’ve never met.

>> Brag about yourself.

While your dedication to telling the world how awesome you are hasn’t scored you many friends in the past, here is your chance to put it out there without everyone leaving the room talking about what a douche bag your are.  Finally.  Tell them why you’re the man or woman for the job.  Having the confidence to state it straight up sends the signal that you really are qualified.

The more specific, tangible, and measurable the better because it tells them you’re not just winging it.

>> Always talk about your achievements.

They don’t just want another employee—they want the best, and achievements mark you as a high-value individual.  Use bullet points to cover more space, creating the illusion there is more information than there actually is.  Most cover letter tips will tell you not to list your accomplishments, but this is where you want to brag away.

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Job Fair Tips -> Anyone Can Use

by  job- search- adviser. net

> Job Fair Tips

Local job fairs are a great place to meet nearly every large business in the area.

Many businesses will travel from up to one hundred miles away to showcase their company to you.

They want to show you what benefits they have so you will apply to their company.

Now you need to show them why your benefits will help their company and why they should interview you. Let’s look at some job fair tips that will get you started. 

> Before the Job Fair

First you want to make sure that you have a lot of fresh resumes. This may be the only time that I say that a ‘generic’ resume is OK. You will want to take anywhere between 20-50 depending on the size of the job fair. You should carry them in a professional looking portfolio so they cannot become dented, folded or bent. It would also be smart to have a few references sheets available for employers who ask for them.

Make sure that you are dressed appropriately in a professional manner in navy blue or black. This outfit should be pressed, and have no pattern. You will want to avoid any perfumes since there are many who have allergies and asthma. Dressing professionally comes in handy since you never know when an employer may be interested in having an interview on the spot at a job fair. Make sure to wear comfortable shoes; you will be on your feet for quite a while.

Have a few pens or pencils with you so you can fill out applications. Some employers will want you to fill them out immediately at their booths, and some will allow you to take them home with you to fill out and return at your leisure. But always be prepared for the possibility.
 

Be prepared to answer questions from the recruiter. They may have simple interview type questions for you. This is to see if you are going to be someone that they would like to see more of. If you want to come in for a more detailed interview, have these answers prepared in advance and you can’t go wrong.

> The Time Has Come

Arrive early! You will want to make sure that you register, get your nametag and map your most desired stops out first. If you are able to stop by the booths you want first you won’t have to worry about fighting them later with 10 other people around and not being seen for the talented individual that you are. Arrive early and you can have their attention and you can showcase your resume to them firsthand.

Ask questions of the recruiters. Make sure that they know you are interested in what they have to offer. You want to make sure that you have a few questions, like you would have in an interview, ready for them. This will open the doors of communication and let them know you are the right person for the job.

Never interrupt someone else speaking. This shows a lack of concern and may prove to be a down fall for you. You will want to be firm and get your thoughts in, but you don’t want to be pushy.

> After the Fair

Take business cards from each booth that you visit. This will enable you to send thank you cards to each of the people that you visited. Most of the other participants will not think to do so, and you will have a heads up. Etiquette only calls that you do this after an interview, so this will be the icing on the cupcake for you. Thank them for the time, let them know that you were interested in their company and you hope to hear from them soon.

> Points to keep In Mind:

• Take business cards
• Send thank you notes
• Don’t interrupt
• Ask questions
• Be prepared to answer interview questions
• Arrive early
• Have pens and/or pencils
• Have extra resumes
• Dress professionally
• Wear comfortable shoes

 

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Job Interviews Can Be a Real Bore

I'm sorry, but job interviews can be a real bore. If you get an interview with a company and have four people to meet, the odds are that two of those interviews will be boring. What do I mean by boring? Well, there are a lot of people asked to interview who don't do it very often and don't really know what to ask. There are also those that are so scripted that the candidate is forced to fall back on answers that are also scripted. If the interviewer was nervous or unsure going into the meeting and remained that way through until the end, you will be blamed for it.

Boring interviews end up in a cycle of generic interaction that leads the interviewer to neither like you or dislike you. In the post-interview meeting that most companies have, you will likely not stand out. Instead, as you are peeling off your business suit or scraping off your fancy interview shoes, you are being described as "OK", "good gal/guy" or "capable". Not very inspiring for the hiring manager and not much cover if he/she wants to make you an offer.

Whether your fault or not, you have not broken through to this interviewer. Because the interview was uneventful, even if the fault of the interviewer, you are going to pay the price.

So how can you turn a boring interview into a memorable one?

Turn the discussion around to focus on the interviewer.

In some cases, this will be a relief. They were not comfortable asking questions anyway. In other cases, they will love the idea of sharing a success or describing a key project that they led.

Yes, you have to take over. But you have to be careful. Each interviewer is different and may require a different style of takeover. Sometimes one question from you can change the entire structure of the interview, make it more personal and provide the opening for you to become more than just one of five candidates being seen that day.

How about some ideas, you say?

1. Ask the first question and keep asking.

Here's an easy one: How long have you been with (COMPANY)? Kicks off the interview as conversational and sets the tone a bit. If you sense that the interviewer likes talking, ask additional questions to better understand his/her role in the company and what influence they may have on the position in question. Once you've established a more conversational format, you can introduce key points about yourself with more precision.

2. Ask a personal question that focuses attention on the interviewer in a positive way.

"What have been your best moments here at (COMPANY)?" This allows them to share something with you and allows you to follow-up in a number of different ways. If the response is that the interviewer was critical in the installation of a new piece of plant equipment, ask him to show it to you. Oh, how an interview changes when you can get up, walk around and get conversational. You are now building a relationship and having an impact. And, by the way, everyone else you are interviewing with sees you on your walk - you look to be getting special treatment, right?

3. Ask questions to introduce your key and unique skills.

Ask a question like: Do you have a system to consistently guarantee new products will launch on time? After they answer, you are free to describe your skills here and cement yourself as someone who can make a quick and substantial positive impact. Be careful not to ask questions that could potentially embarrass an interviewer or force them to look less than strategic.

Now I hear some of you saying: "Hey, I'm thankful for every interview I can get. I need interviews, boring or not to get myself back in business!". I hear you. In times when interviews are hard to come by, your ability to make a really positive and obvious impact is crucial. You want the interview team to come in to the candidate review meeting with words like "wow", "I could see him starting here tomorrow", "that's the one we need". And those reactions won't come from a team of four when two of the four are asking standard questions and getting acceptable, standard answers. Don't wait until the end to ask your questions. You may run out of time and, for sure, you will not stand out.

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Interview Mistakes and How to Recover

There are big interviewing mistakes and there are little mistakes that you can make as a candidate during the interview. Some are universal. However, some mistakes that would be a big deal at one firm might be considered a little mistake at another. Nevertheless, be mindful of not making the most common of mistakes we see a lot of interviewees make. If you find yourself making one of these following mistakes here is what I recommend for damage control.

I must interject that, of course, the best advice is to not make these mistakes. But, from time-to-time mistakes happen. Many people get nervous during an interview and make mistakes they otherwise never would. So with the spirit of knowing that mistakes happen, let's deal with the most common ones one at a time.

1. Forgetting the name of your interviewer There are several levels of mistakes for this one. Before the interview and during the interview of course, and then there are those panel interviews where forgetting names can really fluster you.

Before the interview Check your notes, did you write it down anywhere? If you have a recruiter simply call and ask. If not check the online directory/contact us page. If not there call the company/receptionist/secretary and ask. You can simply tell them that you have an interview and misplaced your note with the name of the person you are interviewing with.

During the interview This is also going to be easy because you are going to use this tip when you go into your interview. Write the name of the person and title on a note card. Keep it in your inside jacket pocket or purse. Read it before you go in for the interview (many times pending your memory). Make sure that you say their name out loud when you meet them to help sear it into your skull. If you forget their name during the interview simply pull out the card and write a pretend note (as you see the name). If the interview format allows for note taking then simply have their name and title on the note page for easy reference.

Panel interviews A good technique is to be prepared to start taking notes immediately when the interview starts. When you meet everyone write their first name down in the position they are in the room to you onto the paper while their names are fresh in your mind. If you did not get all their names write a line or circle in the position where the interviewer is that you have forgotten their name. Pay attention to see if one of the other interviewers use their name and if so simply write it on the line or within the circle. You can easily glance at this "chart" without anyone noticing and with confidence use each interviewer's name as you address their questions. If you have one that you just can't get their name overcompensate a little (not a lot) with focused eye contact with that individual.

2. Mispronouncing an important word If you find yourself starting to say a word and it occurs to you that you have drawn a blank on the correct pronunciation of the word and you know you're about to butcher it then stop. Don't say the rest of the word. Act like that wasn't actually the word you wanted to use by pausing and then using a different word that conveys as close to the meaning of the word you blanked on as you can quickly draw upon. This is much better than totally mispronouncing the word. If you were unable to stop yourself or did not realize you butchered it until after it left your mouth then simply say something along the lines of, "That did not come out right did it? What I meant to say is..." Don't dwell on it. Don't bring the interviewers focus anymore to it.

3. Your stain is singing I love the commercial with Tide-to-Go of the person in the interview that has a stain on his shirt and it is so loud that it is all the interviewer can hear. I think it's pretty funny because it is so true.

You spilled something on yourself and have a nice stain to show for it or ripped your panty hose or any other clothing disaster then try to hide it. If you can't hide it then don't try to hide it. What I mean by that is if the stain is obvious then make sure you acknowledge it! Don't just act like it's not there. Point it out by saying something like, "It figures I would spill something on myself the day of an interview". Or, use humor and say something like, "I realize in hindsight that the food fight I started at lunch probably wasn't the best idea." It is better to acknowledge the spot than to pretend like it's not there and let the interviewer think that you don't know you have a giant coffee stain on your shirt. Smile, acknowledge and move on.

4. Using verbal crutches It's natural when a person gets nervous or excited to more heavily rely on verbal crutches than they normally would in just about any other conversation they have. Using words like "um" and "like" and "uh" every other word or at the beginning or end of every sentence is a mistake you need to be cognitive of because it is much more noticeable than you think. The people overly using these crutches typically don't realize it. So pay attention. If you notice yourself making this mistake then simply slow down, regain your verbal composure and try to focus a bit more on tightening up your sentences.

5. Stepping over your words It is easy to get tongue tied sometimes. When this happens just pause for one second, take the next sentence you want to say and articulate it and then take it sentence from sentence from there until you are back in your groove.

6. You're late One of the biggies. If you are going to be more than 10 minutes late call your interviewer and let them know when you are going to arrive and apologize. If you are going to be more than 10 minutes late ask if they would still like to interview you or if you should still come in or reschedule. Convey that you know their time is valuable (even though they are not going to perceive this by your actions) and give the important reason why you are late. Once you arrive apologize for being late and then let the issue subside, don't dwell on it.

7. Can't pronounce your interviewer's name Call before your interview and ask the receptionist or call the company directory to check and see if the names are verbally listed. If you are working with a recruiter, have them tell you or find out for you. A good trick is to call the person after business hours and listen to see if their name is on their voice mail. If all else fails be the first to introduce your name when you stick out your hand to shake theirs they will naturally respond with telling you their name and therefore how to pronounce it. If that doesn't work simply ask, "Am I pronouncing your name correctly?"

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Interview Bloopers And How To Correct Them

I'm sure you've sat through movie or TV "bloopers" at the end of shows and laughed at the mistakes the actors make during the filming of the show. If I could put together a film with bloopers that people make in interviews it might seem funny as well – but not when it happens in real life - to you!

How do you avoid bloopers? First you become aware of what some of the pitfalls of interviewing are and then you prepare and practice so that it won't happen to you. Here are 10 of those very pitfalls to watch for.

1. Poor non-verbal communication – slouching – fidgeting – lack of eye contact

It's about demonstrating confidence - standing straight, making eye contact, and connecting with a good, firm handshake. That first impression can be a great beginning, or a quick ending to your interview.

2. Not dressing for the job or company – "over casual"

Today's casual dress codes in the office, do not give you permission to dress as "they" do when you interview. It is important to look professional and well groomed, above all. Whether you wear a suit or something less formal depends on the company culture and the position you are seeking. If possible, call and find out what the company dress code is before the interview.

3. Not listening – only worrying about what you are going to say

From the very beginning of the interview, your interviewer is giving you information, either directly or indirectly. If you are not listening – turning up your intuitive - you are missing a major opportunity. Good communication skills include listening and letting the person know you heard what they said. Observe your interviewer and match that style and pace.

4. Talking too much – telling it all – even if it's not relevant

Telling the interviewer more than they need to know could be a fatal mistake. When you have not prepared ahead of time you may tend to ramble, sometimes talking yourself right out of the job. Prepare for the interview by reading through the job posting; matching your skills with the requirements of the position, and relating only that information.

5. Being over-familiar – your new best friend is NOT the interviewer

The interview is a professional meeting to talk business. This is not about making a new friend. The level of familiarity should mimic the demeanor of the interviewer. It is important to bring energy and enthusiasm to the interview, and to ask questions, but not to over-step your place as a candidate looking for a job.

6. Using inappropriate language – you "guys" know what I mean

It's a given that you should use professional language during the interview. Be aware of any inappropriate slang words or references to age, race, religion, politics, or sexual preferences – these topics could get the door slammed very quickly.

7. Acting cocky – being overconfident – "king of the hill"

Attitude plays a key role in your interview success. There is a fine balance between confidence, professionalism, and modesty. Even if you're putting on a performance to demonstrate your ability, over-doing is as bad, if not worse, as being too reserved.

8. Not answering the question asked – "jumping in without thinking"

When an interviewer asks for an "example of a time," you did something, he is seeking a sample of your past behavior. If you fail to relate a "specific" example, you not only don't answer the question, but you miss an opportunity to prove your ability and tell about your skills.

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Want to Win the Job?

August 2007 brought some bad news for job seekers. The number of Americans with jobs fell in August for the first time in four years, raising fears that weakness in the economy has spread beyond the housing and financial sectors that have panicked markets in recent weeks. It appears that job seekers had a harder time finding work in August. June and July job figures where revised downward by 24,000 and 57,000. 

Yet with this news, some people are still getting hired.

How can you ensure you'll be the candidate who gets that great phone call with a job offer? Be sure to answer the 4 glowing needs every employer has in both your resume and in the interview. If you need help doing this, try using S.C.A.R. as a guide:

Problem Solver

I can't think of one company, business, or organization that doesn't have problems. Companies hire people to come in and solve problems. Demonstrate how your past performance includes problems identified and solved. Try using the following guide:

S - Situation - "I was working at XYZ corporation last year when... 

C - Challenge - ...we had this major crisis happen in the IT department...

A - Action - ...so rather than sit on my butt and watch it happen, I ...

R - Result - ...and because I took the action, the server came back up quickly and work continued."

Show them you fix problems and you'll get the offer.

Money Maker

Companies ultimately exist to make money. Corporate mission and vision statements aside, it's the whole business of business. Are you a good investment? Will the organization make more money as a result of hiring you? If so, then prepare some stories about how you've helped make money.

Here's an example:

S - Situation - "I was working at XYZ corporation last year when...

C - Challenge - ...I identified a process that seemed to be fraught with rework...

A - Action - ...so rather than sit on my butt and let that process continue, I modified it so that ...

R - Result - ...and because I took the action, we saved over $100,000 last year." Show them you can make money and you'll get the offer.

People Lover

People are an organization's most valuable commodity and also the one that's most difficult to manage. Processes can be fixed but people are much more complex. Demonstrate that you have a heart for people and a great ability to deal with them and you'll be very attractive to an employer.

Here's an example:

S - Situation - "I was working at XYZ corporation 2 years ago when...

C - Challenge - ...I took over the management of a division where there was high employee turnover...

A - Action - ...so rather than sit on my butt and let that continue, I instituted a coaching and feedback system ...

R - Result - ...and because I took the action, our employee retention rate increased by 20%."

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Competency-Based Interviews: 6 Steps to Success!

Competency-based interviews are intended to get the best from you, the candidate, whilst also fulfilling the needs of the organization to get the very best person for the job. There are some easy steps to make the most of yourself and have a much better chance of success.

1. Prepare well, but keep it sensible As long as you know the job you are going for, ask for details of what you will be measured against. Ask for a set of competencies. Ask for a job description. This sets you up to succeed, not just because you are better informed, but also because you have asked - which will impress the decision-makers, before you even get there!
   
2. Get Creative Here is the time to use your own experiences to create 'stories' which you can use in the actual interview. These 'stories' are real scenarios that you have been a part of, which over a period of days and weeks beforehand, you write up. Maybe you will have 20+ initial ideas.
3. Leverage! Take the very best scenarios and write them out, bullet points first. Then flesh them out, whilst referring carefully to the competencies you've been given. It is amazing how you can 'tune-in' your scenario to include many, if not all of the competencies. And if you can't fit them all in, there will be a use for them - later!
4. Practice By reading through your scenarios (and by now you should not have more than six or seven) you will familiarise yourself with the contents, so well, that they will become second nature - even in the scary experience of an interview.
5. In the Interview There are some tactics in here too!
   
   • Using your scenarios make just three key points about what you've been asked. Make them relevant and the right 'weight'. Not too long or too short.
   • After that, leave space for them to ask more - that's what they are listening for.
   • Say 'I' a lot - they want to know what your personal involvement and experience was, not 'the team' or 'they'.
   • Have fun - whilst not contrived, smile and make some simple jokes, if you feel comfortable with that - they want to employ happy as well as capable people.
   • Can't answer? That's fine. Make sure that you reflect on your shortcomings by saying things like, 'It's one of the first things I want to develop in my next job - if you did your stuff on your scenarios and your competencies well enough, you will have covered 90% of the bases well and you'll be forgiven for not being 'perfect'. If you are really stumped - say so!
   • Ask questions - relevant, about their culture, focus on developing you, opportunities - the positive 'peopley' things (remember it's your chance to see if you want to work with them!).
   • Also ask about current issues they may be facing - you did do your homework on them, didn't you?
6. Strong Ending!Keep the whole thing light, even as you leave at the end. Have a conversation in general terms - about anything! Do make sure that you ask them some things that are about them - they will love it if you ask them some open (what, how, when, where, who) general questions about your new job! About something nice in the building or their clothes - take as it comes and do what feels comfortable!
   
   
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Fired? The Interview Solution

So you were fired? Now what? How will you explain it when you interview?

There are many questions that plague job seekers. “What salary are you looking for?” is a big one. “Why should we hire you?” is another. And “Why did you leave your last job?” can leave you spluttering if you were fired and don’t know how to answer. And most people don’t! After they’ve stumbled through a few answers—trying in vain to phrase it in an acceptable way—and are not invited back for a second interview, their fears are confirmed. No one will hire them because they’ve been fired.

Except that’s not what’s really happening. The problem is not that they were fired, but how they answered the question.

We don’t stay at a job our entire lives like most of our grandparents did. Not only is it common to change jobs, some believe it's the best way to leverage salary and career. While most of the changes may be of your own volition, odds are a few will involve being fired or laid-off. Companies are bought out, merge, and consolidate, which means inevitably there’s a duplication of staff. It can be as simple as the new president wanting to bring in his own team. He probably didn’t even look at your capabilities, He just decided you were …outta there.

These departures aren’t as difficult to explain. You can say: 

• “Our company was bought and the entire department was eliminated.” (It’s not me; a bunch of us were asked to leave.) Safety in numbers.
• “The new president wanted to bring in his own guy. I lasted about a week.” (It’s not me; the president didn’t even take the time to find out if I was good at what I do.) A prospective company can’t possibly hold something against you that’s so… impersonal.
• “The company was losing money and downsized.” (It’s not me; if the company had been profitable, I’d still be there!)

The common thread is, “It’s not me.” Therefore, I am not flawed, unwanted, performing poorly, or any other reason you can think up or worry about. But these types of partings, while they seem impersonal, can still have a detrimental effect. We’ll get to that in a minute.
The instances that cause real damage feel very personal, even when they aren’t. You are the only one who was dismissed, and what’s more, you know they’ll replace you. You’re caught off guard, angry, and frightened, too. In an instant, you’re on the defensive, which is usually where people remain. And that’s exactly what causes the problem.
Firing isn’t always about the individual, even though that’s who’s impacted the most. Sometimes it’s about the boss—especially bosses with issues. It might be about poor performance, but that’s not always negative. It could be the result of having different philosophies. For instance, the company may value those who work weekends, nights and holidays. You prefer to balance your life.
Once you’re fired, you can’t change the circumstances. But you can control how you view them. While departmental or companywide layoffs are easier to explain, they can also cause damage. You wonder, “If I’d been really good, wouldn’t they have found another spot for me?” In addition, you’re in an insecure place that sometimes is difficult to adjust to.
Take time to clear some tears or anger. If you’re tempted to recoil, rehash, threaten revenge or otherwise communicate with your previous employer, don’t. Remember one word: reference! Don’t burn your bridges. Leave the company gracefully.
Most importantly, detach yourself from the event and honestly examine what happened. That’s the only way you’re going to get any insight and begin adjusting your thoughts and perspective. There are hundreds of reasons for dismissal, so no pat answer will suffice. The unequivocal rule is to tell the truth. If they discover you lied, you’ll be wondering for a long time how you’ll pay your bills. So when you’re asked why you left – tell them you were fired. Forthright brevity is best. It’s all in how you phrase it. The trick is a shift in perspective, which is easier when you’ve purged the defensiveness and shame.
Don’t give a long, rambling story or blame the company, your boss, or anyone else. Were you –even partially- at fault? Take responsibility. Did you learn from the experience? Say so. Are you completely at sea as to what happened? That’s okay. Not every job is right for everyone. There are philosophical differences, chemistry problems, tough spots, and bosses who are difficult and self-absorbed.
Regardless of the reason, it wasn’t your perfect job or you weren’t quite what they needed. The great thing is that it was recognized (in whatever form) and everyone is moving on. The goal is to be real about what works for you and why the firing took place.
The first step, as trite as it sounds, is to look at it as a blessing. It may take some time to see, but no matter how bad it looks or feels, something good will come of it. Maybe it will be a better job, a chance to grow, or the realization that you hated your career – who knows?
But if you’re too busy being angry and defensive, not only will you miss the chance to capitalize on the positive outcome, but you’ll also keep experiencing negative consequences. When you're in a victimized frame of mind, you'll miss recognizing an opportunity and continue to perpetuate your unemployment.
Let’s examine two answers to the question: “Why did you leave your last job?”
HOLDING-ON HENRIETTA: I don’t know. I was doing my job. Everyone liked me. They always came to me for advice instead of our boss. When the other manager left, they promoted the assistant. She’s maybe about 28. I guess they thought she’d be good just because she’d been there a long time, but she really was a shrew. I think she hated me. She was always talking down to me. One time she took credit for one of my projects. She’s the one that should have left! I’m glad to be out of there.
OBJECTIVE OLIVIA: I was fired, actually. The assistant manager was promoted to manager because she had seniority and she was very good at her job. Unfortunately, she was young and perhaps she thought respect was automatically accorded instead of earned, because when everyone else began coming to me instead of her, it didn’t seem to sit well with her. Despite that I excelled in my responsibilities and met my goals, she let me go. I’m sorry to have had to leave the company. I learned a lot there.

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